Today, exceptional guest experiences are no longer a luxury—they are a requirement. However, with staffing shortages and high turnover rates, delivering high-quality, personalized experiences has become more difficult.
These and other challenges cannot be addressed without the most important and pressing guarantee—the safety of your guests and staff.
Communicate and operate confidently with the TLK 25, a wearable WAVE PTX device that expands your capabilities beyond push-to-talk and doesn’t limit communication to one site. Compact, rugged and equipped with an intuitive voice assistant for seamless communications, the TLK 25 is designed for ease of use, efficiency and safety. Access a communications, management and safety ecosystem in a small, intelligent device connected by either Wi-Fi network or nationwide LTE network.
Durable and discreet
In client-facing roles, delivering high-quality, seamless guest experiences relies on invisible operations. With large radios or smartphones, employees may struggle to discreetly operate their devices. Compact, lightweight and powerful, TLK 25 eliminates the burdens of bulky devices.
Versatile use
Small and rugged, the TLK 25 is waterproof and dustproof with an IP67 rating and 810H military standard. So, users working in tough environments – basements, outdoors – don’t need to worry about their devices breaking. The TLK 25’s embedded battery also offers a 12-hour battery life, so it lasts longer than a full shift. When it’s time, recharging is effortless with either USB-C or its magnetic multi-unit charger *1.
Because of the TLK 25’s small size and versatile form factor, users can conveniently wear their device in different ways – on belts, lanyards or in pockets. If an employee loses their device, the TLK 25’s GPS capabilities helps ensure that it’s quickly found. TLK 25 devices require an earpiece; they do not have external speakers or microphones, so guests and other employees are not disturbed by radio traffic. With Bluetooth 5.0 LE, it can connect to most Bluetooth audio devices.
*1 - available with 1.1 release.
Intuitive design
Intuitively designed for discreet use, TLK 25’s hardware features a number of intelligent capabilities. Its voice assistant, which carries out most device operations, is embedded, resulting in reliable interaction without delays. Also embedded, TLK 25’s battery features better protection and increased lifespan.
Users can communicate quickly and smoothly with the TLK 25’s full front push-to-talk button, which is easy to access without looking. To keep from pressing the button accidentally, the user can temporarily lock it via the TLK 25’s voice assistant.
TLK 25 also features dual LED indicators to help users understand their device status at a glance. Access key operational information with its multicolored crescent indicator, or glimpse its center indicator to know device volume, channel or charging status.
Shaped for Safety
The safety of your guests and staff is a critical prerequisite for positive guest experiences. Turn your TLK 25 into a panic button; with a compact form factor and dedicated emergency button, this device is shaped for safety.
The TLK 25’s dedicated emergency button streamlines panic responses and provides peace of mind. Emergencies can be declared from the device or remotely on behalf of the user. So, if an employee is unable to declare an emergency, designated staff can – from any location. The TLK 25’s emergency button can also be customized to your preferred emergency response.
Take your security one step further and integrate the TLK 25 with LocationTech 2 to gain precise indoor location capabilities. So, when a user presses the device’s emergency button, LocationTech will automatically share their exact location with selected personnel.
*2 -Available as an add-on service
VOICE ASSISTED OPERATIONS
Enhance employee communications. Make it easy for employees to stay connected with TLK 25’s embedded voice assistant, which carries out all key device functions quickly.
Employees don’t need to look at screens or fumble with their devices to use them. They can place calls, access settings and manage emergency features with the press of a button and use of their voice. Powered by natural language processing, TLK 25’s intuitive voice assistant does not limit users to specific voice prompts. It can also understand varying names, verbiage, and voices, including accents.
TLK 25’s intuitive voice assistant can manage all communication features, making it easy for employees to take full advantage of their device. It also allows users to set, manage and know the status of key emergency features for streamlined access to security. Increase efficiency and transparency in your panic responses; personnel can use voice assistance to identify who has declared an emergency. With less time focused on their devices, your staff can focus more on creating high-quality guest experiences.
Communications
Talkgroups
Group, private calls
Contacts
Scan
PTT lock/unlock
Safety
Lone worker
Fall alert
Emergency source identification
Location information
Key Information
Nationwide LTE or Wi-Fi connectivity
Device status
Battery
Volume
Instant Personal Alerts
Software Updates
PACKAGED ECOSYSTEM
Go Beyond the Panic Button
Strengthen employee safety and peace of mind with Lone Worker and Fall Alert**, built to automatically identify emergency incidents. If Housekeeping enables Lone Worker, their TLK 25 will set a response timer that places an emergency call when no activity is detected. So, if there’s something or someone preventing your employee from device access, the TLK 25 will still notify designated personnel. With the TLK 25’s Fall Alert** feature activated, the device can identify when a user has fallen or stopped moving and automatically initiate an emergency call. If an employee cannot communicate their situation or threat, personnel can activate the TLK 25’s ambient listening, and the device will transmit sounds from its environment. Or personnel can quickly track exact locations of employees in danger with the TLK 25’s precise indoor** location capabilities.
** Available with 1.2 release
Solving for safer
The TLK 25 is a compact device containing a powerful technology ecosystem that can help improve operations, simplify device management and most importantly, keep your guests and employees safe on site. Available as either LTE/Wi-Fi or Wi-Fi only, TLK 25 devices make it easy for you to access high-quality, reliable communication across your sites.
Scalable and Interoperable
Strengthen communication and bridge device gaps with WAVE PTX and the TLK 25, interoperable with smartphones via WAVE PTX mobile app, MOTOTRBO radios and other TLK devices. If your maintenance or grounds staff prefers a heavier duty communications device, or management prefers using their smartphone, they can still talk to all of your venues’ TLK 25s.
Simple Operations, Straightforward Management
With the WAVE PTX Portal, configure, manage and update devices remotely and cable free.
Further simplify setup with the TLK Configuration App, compatible with TLK 25 devices. With this mobile application, you will be able to seamlessly set up batches of TLK 25s with the help of an end-to-end guidance wizard. Simply scan the devices’ QR codes for registration and access Wi-Fi setup—all from your smartphone. Take the next step in device management with WAVE PTX Dispatch, also compatible with the TLK 25.
Easy To Manage, Easier to Learn
In a fast-paced industry where high turnover is the norm, it’s essential that employees have access to simplified training for their devices. Each TLK 25 device features a QR code on the back which can be scanned to access the device’s Get Started page. Here, administrators and users can access key information and resources for device setup, usage and support. Save time and effort in onboarding while providing resources for employees to benefit from their devices.
SERVICES AND SUPPORT
Rely On Expert Repair
State-of-the-art diagnostics equipment, repair tools and replacement parts help ensure your devices are protected from normal wear and tear and are back in operation quickly. All devices are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001.
Access Technical Support
Technologists available 8-5, Monday through Friday to help isolate and resolve any issues you may have with your devices.
Software updates and Extended Warranty
Ensure continuous security, performance and enhanced functionality of your two-way radios by getting access to the latest software releases and updates. Essential services for TLK devices provides you with a three-year warranty and complete out of the box experience.
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